To help ensure clients get the maximum possible benefit from our systems, we hold regular training courses at our York offices. Every member of our training team has been recruited from our client base and has several years of real world experience using our systems in an operational environment. As a result each is ideally placed to help you and your staff achieve the maximum benefit and utilisation from our systems. Courses are free of charge for all users with a current subscription or software maintenance agreement.

All our courses have been tailored based on feedback from previous course attendees and while no system experience is necessary, they are targeted at established systems that have already been setup with clients. Courses are designed to provide users with a good working knowledge of the systems as detailed below.

As of 2024 we will be adding in two new courses for your staff to be able to attend, these will be purely online courses. The first of our new courses will target the website functionality of both TBS and Coach Manager. The second of our new courses will cover the stock control module of the VMS system for those of you that have this add on module. Full details of content will be detailed below.

 

Classroom Courses

Classroom courses take place in our new purpose-built training centre at our office in York. Each course is open to a maximum of eight attendees, so please be sure to reserve as soon as possible if you'd like to come on one.

When oversubscribed, we maintain a waiting list for each course. If you have reserved a place but find you can't attend, then please let us know so that someone else can have it.

Eligible clients have an annual allowance for classroom-based courses which is detailed further down the page.

 

Online Courses

As an alternative to physically attending classroom courses, eligible clients can attend online courses via GoToWebinar.

The content for online courses is the same as it is for classroom courses. However, the way it is presented is adapted for an online audience. it can be harder for attendees to concentrate than it is in a classroom environment, so the day is broken down with suitable breaks given throughout the day.

There is no limit to the number of online courses eligible clients may attend. To reserve your classroom or online place please email training@distinctive-systems.com

Coach Manager
Basic
Coach Manager
Advanced
Tour Booking System Vehicle Maintenance System Stock Control Online Elements
Thu 7th Mar (Online) Fri 8th Mar (Online) Tue 12th March (Online)
Mon 22nd Apr (Classroom) Tue 23nd Apr (Classroom) Mon 15th Apr (Classroom) Mon 8th Apr (Online)
Mon 13th May (Online) Tue 14th May (Online) Thu 16th May (Online)
Thu 20th Jun (Classroom) Fri 21st Jun (Classroom) Mon 10th Jun (Classroom)
Mon 8th Jul (Online) Tue 9th Jul (Online) Mon 15th Jul (Online)
Mon 5th Aug (Classroom) Tue 6th Aug (Classroom) Mon 19th Aug (Online)
Thu 5th Sep (Online) Fri 6th Sep (Online) Thu 19th Sep (Online)
Thu 10th Oct (Classroom) Fri 11th Oct (Classroom) Mon 21st Oct (Classroom) Mon 28th Oct (Classroom)
Mon 4th Nov (Online) Tue 5th Nov (Online) Wed 27th Nov (Online)
Thu 12th Dec (Classroom) Fri 13th Dec (Classroom) Mon 2nd Dec (Online)

Attendees

Courses are free of charge for clients with a current subscription or software maintenance agreement. Clients have an annual places allowance to attend classroom courses as detailed in the following table.

System Users Free courses per annum
Coach Manager 1 to 5 2
6 to 12 4
13 or more 6
Coach Manager Express 1 to 5 1
6 or more 2
Tour Booking System 1 to 5 2
6 to 12 4
13 or more 6
Vehicle Maintenance System 1 to 5 2
6 to 12 4
13 or more 6
Vehicle Maintenance System Express 1 to 5 1
6 or more 2

There is no limit to the number of online courses eligible clients may attend.

Please note that we reserve the right to cancel the courses on short notice due to low attendance. For classroom-based courses we advise that you book any travel and accommodation that can be cancelled.

Places must be booked in advance for both classroom and online courses. To reserve your classroom or online place please email training@distinctive-systems.com.

Full day courses will start at 09.30 hours, and we aim to be finished by 16.30 hours. There are appropriate breaks taken through the day to help with concentration.

Our two new ½ Day courses will begin at 09:30 hours and aim to be finished by 13:00 hours.

For further information about course content and availability please call us on 01904 692269

Coach Manager - Course Content

Basic (Coach Manager Express & Coach Manager) Advanced (Coach Manager)
Setup Setup
Clients Security
Drivers & Vehicles Data Titles & Codes
Quotations User Defined Reports
Private Hire & Contract Bookings Pricing System
Diary, Allocations & Scheduling Locations & Pricing
Coach Manager Connect & CHX Driver, Vehicle & Day Logs
Reports Driver Duties
Work Tickets Design of Grids (including Use of Warnings)
Invoices & Sales Ledger Driver Hours Checks
System Administration & Backup Coach Manager Online & CHX
Licence Check integration Licence Check integration
Driver walk around check application Driver walk around check application
New Features New Features
Please note that both days are scheduled from 09:30 – 16:30 however the advanced day may finish earlier in the day depending on attendees and their requirements.

Tour Booking System - Course Content

TBS Express and TBS
Setup & Security Overview
Seating Plans, Pick-up Points, Accommodation & General Items
Tours
Tour Departures
Tour Vehicles
Clients, Agents & Bookings
Departures, Invoices & Reports
Sales Ledger & Financial Reports
Website Overview
Now a single day of content the day is scheduled from 09:30 – 16:30

Vehicle Maintenance System - Course Content

VMS Express & VMS
Vehicles
Activities
Scheduled Activities
Activity Diary, Six Month View, Optimiser* & Planner*
Employees, Skills* & Logs*
Walkaround Check Overview
Defects & Nil Defects
Accidents* & Incidents*
Unscheduled Activities
Job Cards (Including Overview of EJC)
Tyre Module overview
DVSA Earned Recognition
Reports
Security & Setup overview
Questions & Answers
* Items only available in the Full version of VMS
Now a single day of content the day is scheduled from 09:30 – 16:30 please note that some features may not be available to all users as there are elements from the full version included in the training.

STOCK CONTROL COURSE CONTENT (New for 2024)

Stock Control
Parts & Suppliers
Order process
Activities
EJC Stock process
Supplier invoicing
Reporting
Questions & Answers
This course is ½ a day to cover basic elements about the stock control module. Designed to help provide refresher training for stores men.

Online Elements Course Content (New for 2024)

Online Elements
Corporate Sites
Image Sizing
SEO implementation
Theme Designs
Coach Manager Portals
TBS Tour Pages
Electronic Job Card
Questions & Answers
This course is ½ a day to cover basic elements about the websites that can be created and work in association with your software. The content will be tailored to attendees that are booked on the day.