To help ensure clients get the maximum possible benefit from our systems, we hold regular training courses at our York offices. Every member of our training team has been recruited from our client base and has several years of real world experience using our systems in an operational environment. As a result each is ideally placed to help you and your staff achieve the maximum benefit and utilisation from our systems. Courses are free of charge for all users with a current subscription or software maintenance agreement.

After suspending our training courses in March 2020, we are delighted to announce they are back again!

In order to ensure a safe level of social distancing we are limiting each course to just four attendees. There will be two rows of two desks with one attendee on each. Person to person spacing to the side will be 1.5 metres and the rows will be 2 metres apart. Our trainer will sit at a separate desk at the front facing the attendees and will be approximately 2 metres from the nearest. The presentation will be on a 75" monitor at the front of the training room. The training room itself has four small high level windows so as to ensure a good level of natural ventilation.

All attendees will be expected to be fully vaccinated, so please confirm that you meet this requirement when reserving your place. Every member of our own staff has now been fully vaccinated. Please click here to view our Covid risk assessment which includes a full description of all the precautions we have put in place.

As there are only a very limited number of attendee places available at present, please be sure to reserve as soon as possible. We will be maintaining a waiting list for each course, so if you have reserved a place but find you can't attend then please let us know so that someone else can have it.

To reserve your place please email

COVID UPDATE DECEMBER 2021 - Further to the latest government guidance on working from home, we have taken the decision to suspend physical attendance at our training courses. However, we are going to continue to run the courses on their scheduled dates and broadcast them via GoToWebinar. if you would like to attend via webinar then please contact us using the above email address, or call 01904 692269.

Coach Manager Tour Booking System Vehicle Maintenance System
Basic Advanced Basic Advanced Basic Advanced
Mon 10th January 2022 Tue 11th January 2022 Thu 6th January 2022 Fri 7th January 2022
Thu 17th February 2022 Fri 18th February 2022 10th February 2022 11th February 2022
Thu 17th March 2022 Fri 18th March 2022 Thu 3rd March 2022 Fri 4th March 2022
Mon 25th April 2022 Tue 26th April 2022 Thu 7th April 2022 Fri 8th April 2022
Thu 19th May 2022 Fri 20th May 2022 Mon 9th May 2022 Tue 10th May 2022
Thu 9th June 2022 Fri 10th June 2022 Mon 20th June 2022 Tue 21st June 2022

Coach Manager - Course Content

Basic Course (Coach Manager Express & Coach Manager) Advanced Course (Coach Manager)
Setup Setup
Clients Security
Drivers & Vehicles Data Titles & Codes
Quotations User Defined Reports
Private Hire & Contract Bookings Pricing System
Diary, Allocations & Scheduling Locations & Pricing
Coach Manager Connect & CHX Driver, Vehicle & Day Logs
Reports Driver Duties
Work Tickets Design of Grids (including Use of Warnings)
Invoices & Sales Ledger Driver Hours Checks
System Administration & Backup Coach Manager Online & CHX
Licence Check integration Licence Check integration
Driver walk around check application Driver walk around check application
New Features New Features

Tour Booking System - Course Content

Basic Course (Setup) Advanced Course (Operation)
Setup Clients & Agents
Parameters & Security Departures
Seating Plans, Pick-up Points, Accommodation & General Items Passenger Bookings (Direct & Agent)
Tours Invoices
Tour Departures Reports
Tour Vehicles Sales Ledger & Financial Reports
Website Design & Setup System Administration & Backup

Vehicle Maintenance System - Course Content

Basic Course (VMS Express & VMS) Advanced Course (VMS)
Setup Setup of Bays & Locations
Statutory Safety Requirements The use of the Workshop planner
Maintenance Items The use of the allocations grid
Activities Warnings and how they are managed
Vehicles Workshop Optimiser
Scheduled Activities Insurance & Certificates
Activity Diary & Six Month View Accidents & Incidents
Employees Security
Defects & Nil Defects Employee Skills
Unscheduled Activities Employee Log
Job Cards (Including Overview of EJC) Activity Rate Analysis
Tyre Module overview Job Cards (Including Overview Of EJC)
Reports Walkaround Check Overview
System Administration & Backup Tyre Module overview
Walkaround Check Overview DVSA Earned Recognition
DVSA Earned Recognition Stock Control Module (where applicable)
Questions & Answers Invoicing & Sales Ledger Module (where applicable)
Questions & Answers

Course places are free of charge to clients with a current subscription or software maintenance agreement and are limited as follows:

System Users Free places per annum
Coach Manager 1 to 5 2
6 or more 4
Coach Manager Express 1 to 5 1
6 or more 2
Tour Booking System 1 to 5 2
6 or more 4
Vehicle Maintenance System 1 to 5 2
6 or more 4
Vehicle Maintenance System Express 1 to 5 1
6 or more 2

Courses are designed to provide users with a good working knowledge of the systems as detailed above. No previous system experience is necessary, however, it is recommended that users attending the Coach Manager or VMS advanced course, should have attended the appropriate basic course first. TBS users concerned solely with the day to day operation of the system, as opposed to the setup of the system, may attend just the advanced (Operation) course.

Places are strictly limited and must be booked in advance.

Courses start at 10.00 hours and are generally finished by 16.00 hours. There is a short break for lunch. For further information about course content and availability please call us on 01904 692269.

Our new training centre completed in May 2020.